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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrey Ganges

February 4, 2025

5  out of  5
rating by Jeffrey Ganges
"Jack is so patient and is amazing! Jack thanks so much for your help I am Soooo grateful for you !"
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Jenny Brown

February 3, 2025

5  out of  5
rating by Jenny Brown
"I have worked with Geza Kenna for several years now and I am extremely impressed with his professionalism ,knowledge and readiness to assist me with anything I’ve ever needed. I always receive prompt if not immediate attention when possible. Thank you Geza ! I appreciate you!"
We responded:
"Thank you, Jenny, for sharing your experience! I'm happy to hear about the excellent service Geza has provided over the years. His professionalism and dedication to assisting you are truly valued. If you ever need further assistance, feel free to reach out to our office anytime."
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Nadine Gordon

January 21, 2025

5  out of  5
rating by Nadine Gordon
"I have never called Tom's office and had anything but sweet, kind , knowledgeable and helpful people. Very secure which is why I have been with them all these years. I spoke with Jack today..What a doll baby!"
We responded:
"Thank you so much, Nadine! I'm glad to know that our team has consistently provided you with secure and helpful service over the years. If there's anything else you need, don't hesitate to reach out."
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Dante Hammond

January 21, 2025

5  out of  5
rating by Dante Hammond
"Jack Pogyor was reliable, professional, and dedicated to helping me when I was in need. I highly recommend."
We responded:
"Thank you, Dante, for your wonderful feedback! I'm happy to hear that Jack was reliable, professional, and dedicated to assisting you. "
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R W

January 16, 2025

5  out of  5
rating by R W
"I had switched to McLaughlin after my broker of several decades was not able to cover certain routine things that are covered by State Farm. They had also become quite expensive. Marie Keen has been wonderful with which to deal. Not only did she materially reduce my prior premiums, my coverage is improved compared with my prior carrier. Marie is incredibly responsive and works to understand and fulfill your insurance needs."
We responded:
"Thank you, R W, for sharing your experience! I'm happy to know that switching to our office has been beneficial for you. Marie Keen's dedication to understanding and fulfilling your insurance needs is truly commendable, and it's great to hear that she was able to improve your coverage while reducing your premiums. If you have any further questions or need assistance, feel free to reach out to us anytime. We're here to help!"
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Melissa Bretz

January 1, 2025

5  out of  5
rating by Melissa Bretz
"This is a wonderful company with caring individuals who want the best for the insurance customers. Alyssa is hardworking and passionate about getting her customers the best prices."
We responded:
"Thank you, Melissa, for your kind words! I'm happy to hear that you appreciate the dedication of our team. Alyssa's commitment to finding great prices for our customers truly reflects our values. If you ever need further assistance, please feel free to reach out. We're here to help!"
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Raymond Curley

December 27, 2024

5  out of  5
rating by Raymond Curley
"Great and quick service over the phone One call does it all"
We responded:
"Thank you, Raymond, for your feedback! We're happy to have your support and are here for any future needs. Feel free to reach out anytime!"
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Customer Care

December 23, 2024

5  out of  5
rating by Customer Care
"We had an excellent experience working with Geza Kenna for our insurance needs. He was incredibly knowledgeable, attentive, and patient throughout the entire process. Geza took the time to explain all our options clearly, ensuring we understood the coverage we were getting and felt confident in our choices. What really stood out was his dedication to finding the best policy tailored to our needs and budget. He went above and beyond to provide exceptional customer service, always responding promptly to our questions and concerns. Thanks to Geza Kenna, we now have peace of mind knowing we're well-covered. We highly recommend him to anyone looking for a reliable and trustworthy insurance professional!""
We responded:
"Thank you for sharing your wonderful experience with Geza! I'm glad to hear that he was knowledgeable, attentive, and patient in addressing your insurance needs. It's fantastic that he took the time to explain your options and tailored a policy that fits your needs and budget. Geza's dedication to exceptional service is truly appreciated, and we're grateful to have him on our team. If you have any future questions or need assistance, feel free to reach out to our office."
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JAMES D

November 20, 2024

1  out of  5
rating by JAMES D
"Where to start. Most recently my car insurance went from $191 a month to $460 a month. When I called to ask why they said it was from an accident from 2022(3 years ago basically). How on any planet can this be justified. 2nd I had my neighbors tree fall on my roof and I end up paying a ton of money out of pocket due to the adjuster flat out lied to me in saying State Farm would go after his insurance to recover my loss but that didn’t happen. I even gave State Farm all my neighbors insurance company info that they would need. Tried multiple times to get a response from the adjuster and State Farm with zero response back. When I finally received a response due to a text to the office stating I will cancel all my policies if I do not hear back I finally got a call back. State Farm told me they do not have the pics that I uploaded and emailed multiple times to look into it so I sent them again only to get a response that they cannot go after the neighbors insurance. What is the point of my insurance??? At this point I am 100% looking to move to a new provider that values a long term client. Not to mention my entire family uses State Farm. Not sure if I am pissed at the office or State Farm in general. Sounds like from my conversation with the kid that called me back they don’t dictate the premiums locally they follow the guidance from State Farm main office. I’m sure its the sea of sameness with all these insurance companies."
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Matt Dever

September 4, 2024

5  out of  5
rating by Matt Dever
"5/5 Customer Service - which is exactly what you’d want out of an Insurance company. I worked with Arianna when I was having trouble with a claim and not only was she timely in her approach, she was highly effective in resolving the issue and getting me the answers (& peace of mind) that I was looking for."
We responded:
"Matt, thank you for your wonderful review! I'm glad Arianna could assist you effectively with your claim and provide the peace of mind you needed. We're grateful for your feedback and are always here to help with any future needs. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Monique Worrell

August 20, 2024

5  out of  5
rating by Monique Worrell
"I have been a member of State Farm Insurance since 1998 with Tom McLaughlin office in Bristol PA. I always interacted with Tom since my kids were 2-4. My kids are now 28 and my late son would have been 31. Tom has always been professional and treated me like family. Lately there hasn’t been much interaction with Tom. But I just have to say my communication with Christopher Tobias has been extremely positive. Not only does he show passion for the business but he cares about his customers. He is always professional, responsive, knowledgeable, respectful and very passionate when servicing the customers. The last few years has been very challenging for me. I lost my son and I have endured a messy divorce. These guys have been there for me through it all and has helped me through the process as best as they possibly could. I really hope that State Farm appreciates all of Tom hard work for over a quarter century. And Christopher eagerness to help in assisting your company. Keep up the good work team McLaughlin, your hard work hasn’t gone unnoticed."
We responded:
"Monique, thank you for being a loyal member of our State Farm family since 1998. I'm glad to hear that your interactions with Christopher have been positive and supportive, especially during such challenging times. Your feedback about his professionalism and dedication means a lot to us. We appreciate your kind words and are here for any future needs you may have. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Barbara Bishop

August 10, 2024

5  out of  5
rating by Barbara Bishop
"Sta"
We responded:
"Hey Barbara, Thanks a lot for the 5-star rating! We're glad you're satisfied with our service! If you ever need anything else, feel free to reach out. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Neil “VectorPrime” Sher

August 9, 2024

5  out of  5
rating by Neil “VectorPrime” Sher
"Great agency, been dealing with agent Geza for years now, always helpful and quick"
We responded:
"Hey Neil, Thanks a lot for the awesome review! I'm really glad to hear you've had such a positive experience with Geza over the years. He's always quick and helpful, and we're grateful to have him on our team. If you ever need anything else, we're here for you! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Rylan Earle-Lott

August 3, 2024

5  out of  5
rating by Rylan Earle-Lott
"Been with this office for years for all our insurance needs, including business, Agent Geza is always super responsive!"
We responded:
"Hey Rylan, thanks a bunch for your awesome review! We're so glad to have been able to meet all your insurance needs over the years. Geza is indeed fantastic, and we're happy to hear he's been super responsive for you! If you ever need anything else, just let us know! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Rob Ecckles

August 3, 2024

5  out of  5
rating by Rob Ecckles
"Geza has always been quick to provide me with what I need when I request it. Salute."
We responded:
"Hey Rob, Thanks a lot for the awesome review! We're really happy to know that Geza has been quick to assist you with your needs. Your salute means a lot to us! If you ever need anything else, don't hesitate to reach out. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Michael O'Brien

July 19, 2024

5  out of  5
rating by Michael O'Brien
"Agent Geza coordinated coverage for all 4 of my properties. The best insurance agent I ever dealt with."
We responded:
"Hey Michael, Thanks a lot for your awesome review! I'm really happy to know that Geza could help you with coverage for all 4 of your properties. If you need anything else, feel free to reach out anytime! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Nick Lewis

July 18, 2024

5  out of  5
rating by Nick Lewis
"My agent Geza has helped me many times whenever I purchased a new car or needed any changes to any of my policies. He's always a pleasure to work with, always readily available, and I would highly recommend him to any family and friends."
We responded:
"Hi Nick, thank you so much for your fantastic review! We're overjoyed to know that Geza has been such a great help with your new car purchases and policy changes! We're grateful for your recommendation and are always here to assist you, your family, and friends with any insurance needs. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Elisa Polanco

July 18, 2024

5  out of  5
rating by Elisa Polanco
"Anytime I have a question or need to update my information, the agent there, Geza, is always so prompt and never disappoints! Thanks Geza!"
We responded:
"Hi Elisa! Thank you so much for your wonderful review! I'm so happy to hear that Geza has been prompt and reliable in assisting you with your questions and updates! We truly appreciate your kind words and your trust in our services. If you ever need anything else, don't hesitate to reach out! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Dharanidharan Purushotham

July 18, 2024

5  out of  5
rating by Dharanidharan Purushotham
"Absolutely amazing service by Geza and is just a text away for any queries on my auto insurance. Switched my auto insurance to statefarm and saved. Thanks Geza, you are the best !"
We responded:
"Hi Dharanidharan, Thank you so much for your fantastic review! I'm so happy to hear that Geza provided you with amazing service and that you were able to save on your auto insurance! Geza is indeed a valuable part of our team, and we're grateful for his dedication. If you have any more questions or need further assistance, feel free to reach out anytime! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Elad Rosin

July 18, 2024

5  out of  5
rating by Elad Rosin
"Agent Geza has been really helpful over the years, getting my rates down and responding to requests promptly."
We responded:
"Hi Elad, thank you so much for your fantastic review! I'm happy to hear that Geza has been helpful over the years, getting your rates down and responding to your requests promptly. We appreciate your trust and look forward to continuing to serve you! If you ever need anything else, don't hesitate to reach out. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Dee

July 18, 2024

5  out of  5
rating by Dee
"Can’t say enough good this about this agency! Geza is awesome! Every time I need something he is quick to respond! He always puts me at ease with changes I want to make or inquire about! I trust his judgement. He’s always looking to see where we can save money and again always puts me at ease by explaining everything! I’m very happy I made the switch and have such a great State Farm agent!!"
We responded:
"Hey, Dee! Thanks so much for sharing how Geza has been able to assist you promptly and put you at ease with any changes or inquiries you have. It's wonderful to know that you trust his judgment and appreciate his efforts to save you money while explaining everything clearly. We're glad you made the switch and are satisfied with our service! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Angela Kraft

June 17, 2024

5  out of  5
rating by Angela Kraft
"I wish I could give more than five stars to State farm. I’ve had State farm for over 30 years and I’ve never had an issue with State farm filling my claims, They’ve always handled it in a timely fashion. The recent claim that I filed back in February, they had a completed in no time I want to give Special thanks to Arinna at the State farm office in Bristol Pennsylvania on Bath Road. She’s such an asset to your company! Thanks again Arinna, you make the hard times in life much easier to deal with! You’re the best!!"
We responded:
"Angela, your loyalty and positive feedback mean the world to us! We're overjoyed that Arinna provided such efficient and caring service during your recent claim. We're grateful for your trust in our office for over 30 years. Please don't hesitate to reach out for any future insurance needs! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
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Subhasish Nayak

June 13, 2024

1  out of  5
rating by Subhasish Nayak
"I have been with State Farm since last year and when I got better rates from the competitor (which they could not match) and I cancelled my 6 months car insurance this year, never got my money back and it’s been 3 months now. How tough is it to get the amount credited back to your card at this age of automated transactions. State Farm believes in sending check which never gets delivered to your address but their other promotions and correspondence does deliver to the same address."
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Won Murdocq

May 24, 2024

5  out of  5
rating by Won Murdocq
"I recently switched my car insurance and had a fantastic experience with Geza at State Farm Insurance. Geza was referred to me, and he lived up to the high recommendation. He contacted me promptly and made the entire process incredibly simple and stress-free. Also helped me save additional money by advising me on certain discounts to apply for, which I usually overlook."
We responded:
"Won, we are thrilled to hear about your fantastic experience with Geza at State Farm Insurance! We're pleased that Geza provided you with a stress-free and simple process! Thank you for sharing your positive experience, and we look forward to assisting you with any future insurance needs! - Tom McLaughlin, State Farm Insurance Agent, Bristol, PA"
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Laura Addison

May 13, 2024

5  out of  5
rating by Laura Addison
"Just had another wonderful interaction with the team at Tom McLaughlin's office! @AlyssaSiemien is fantastic. She's smart and sweet and she really knows her stuff! Make an appointment to get a quote or to review your policies. You'll thank me when you do."
We responded:
"Laura, I'm happy to hear about your wonderful interaction with Alyssa! We're pleased that you experienced her smart and sweet personality, along with fantastic service! Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"