State Farm® Insurance Agent Tom McLaughlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jessica Adair
April 29, 2025
5
out of
5
rating by Jessica Adair
"An amazing experience with state farm agent Chris. He was happy and enjoyable to work with. Thank you so much!"
We responded:
"Thank you, Jessica, for sharing your experience! I’m glad to hear that Chris made your time with us enjoyable. We appreciate your kind words and are here for any future questions or assistance you may need."
Johnny
April 23, 2025
5
out of
5
rating by Johnny
"Yes, I look for lower prices and deals with other company and yes, I found lower prices and deals from other companies, but State Farm has been loyal and they take care of business immediately no hassle and that is what keeps me with Tom McLaughlin’ and Alyssa @State Farm Insurance Thank you three cars +"
We responded:
"Thank you, John, for sharing your experience! I'm glad to know that our commitment to taking care of business promptly and without hassle keeps you with us. Alyssa and I truly appreciate your loyalty and faith in handling your insurance needs. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Kilic Fatih
April 16, 2025
5
out of
5
rating by Kilic Fatih
"Amazing help from Marie Keen and the Tom McLaughlin team. Helped with multiple cars, a house, and more. Crystal clear communication and detail oriented."
We responded:
"Thank you, Kilic, for your wonderful feedback! I'm delighted to know that Marie Keen and our team were able to assist you with your policies. It's fantastic to hear that our communication and attention to detail met your expectations. If you have any further questions or need assistance, feel free to reach out. We're here to help!"
Brett Raspanti
April 9, 2025
5
out of
5
rating by Brett Raspanti
"Had an amazing experience switching to State Farm. Marie and the whole office made the transition extremely easy for us. Highly recommended!!"
We responded:
"Thank you, Brett, for sharing your experience! I'm glad Marie and the team could make your transition to State Farm smooth and easy. Your recommendation means a lot to us. If you need any assistance in the future, feel free to reach out!"
melissa moore
March 21, 2025
5
out of
5
rating by melissa moore
"I recently switched to State Farm for my car insurance, and I couldn’t be more pleased with how easy the whole process was. Kerry was great at explaining what discounts I was eligible for and helped me understand how the how my premiums were calculated. The whole experience felt seamless and stress free. I would highly recommend State Farm to anyone."
We responded:
"Thank you, Melissa, for sharing your experience! I'm glad to hear that Kerry was able to assist you with understanding your discounts and premiums. It's wonderful to know that the process was seamless and stress-free for you. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Harvey Howard
March 21, 2025
5
out of
5
rating by Harvey Howard
"Kerry Was very helpful and patient in comparing and explaining each aspect of the policy. She also did some problem-solving so that everything could be under one umbrella. I had a very positive experience"
We responded:
"Harvey- Thank you for the wonderful feedback! I am happy Kerry was able to assist.- Tom"
William Watson
March 14, 2025
5
out of
5
rating by William Watson
"Had to buy a new van for work. This caused my insurance to go up. My wife immediately started shopping around for quotes. She was quickly discouraged with the quotes. I have my work liability through Stare Farm with Tom McLaughlin. Called and got Chris Tobias. He gave a quote my wife couldn’t refuse. The next day I went to his office to get the insurance and he informed me it was even less. Great place. Always fast and efficient and helpful with costs. Thanks again Chris."
We responded:
"Thank you, William, for sharing your experience! I'm happy Chris was able to provide a quote that worked well for you and your wife. It's wonderful to know that our team could assist you efficiently and help with costs. If you need any further assistance or have questions in the future, feel free to reach out to our office. We're here to help!"
Lillian Rivera
March 11, 2025
5
out of
5
rating by Lillian Rivera
"Great service. Very happy with the agency always willing to help answer questions immediately."
We responded:
"Thank you, Lillian, for your wonderful feedback! I'm glad to know you're happy with the service and that our team is always ready to assist with your questions. If you ever need further assistance, feel free to reach out. We're here to help!"
Michael Letterie
February 24, 2025
5
out of
5
rating by Michael Letterie
"Did quote on line received a call next day stop at office and went over the policy and got the insurance at day. Tomorrow was very nice went over everything."
We responded:
"Thank you, Michael, for sharing your experience! I'm glad to know that the process was smooth and that you found everything satisfactory. It's wonderful to hear that our team provided such helpful service. If you have any questions, feel free to reach out to our office. We're here to help!"
Matthew Morrell
February 7, 2025
5
out of
5
rating by Matthew Morrell
"Excellent service. Jack always goes the extra mile to find the best coverage."
We responded:
"Thank you, Matthew, for your wonderful feedback! I'm glad to hear that Jack consistently goes the extra mile to find the best coverage for you. We appreciate your trust in us and are here for any future insurance needs or questions you might have."
Douglas Roskos
February 7, 2025
5
out of
5
rating by Douglas Roskos
"Alyssa at State Farm is amazing! She provided exceptional service and made the insurance process so easy and stress-free. Her professionalism and kindness truly set her apart. Highly recommend working with her!"
We responded:
"Douglas, thank you for your wonderful feedback! I'm delighted to hear that Alyssa made your insurance experience easy and stress-free. Her professionalism and kindness are indeed remarkable. We're grateful for your recommendation and are here to assist with any other insurance needs!"
C John
February 6, 2025
5
out of
5
rating by C John
"I had the pleasure of working with Agent Alyssa recently, and she was fantastic. She not only helped me choose the ideal insurance coverage for my needs, but also made the whole experience easy and seamless. I highly recommend her!"
We responded:
"Thank you, C John, for sharing your experience! I'm glad to hear that Alyssa was able to assist you in finding the perfect insurance coverage and make the process smooth. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Nathan Marter
February 6, 2025
5
out of
5
rating by Nathan Marter
"I recently had the pleasure of working with Alyssa at State Farm, and I couldn't be more impressed with the level of service I received. Alyssa was incredibly knowledgeable, professional, and friendly throughout the entire process. She took the time to understand my needs and provided me with the best options for my situation. Her attention to detail and dedication to customer satisfaction were evident in every interaction. I highly recommend Alyssa to anyone in need of insurance services."
We responded:
"Thank you, Nathan, for sharing your experience! I'm glad to hear that Alyssa provided such knowledgeable and friendly service. Her dedication to understanding your needs and ensuring your satisfaction truly reflects our commitment to excellent service. If you have any more questions or need assistance in the future, feel free to reach out!"
Jeffrey Ganges
February 4, 2025
5
out of
5
rating by Jeffrey Ganges
"Jack is so patient and is amazing! Jack thanks so much for your help I am Soooo grateful for you !"
We responded:
"Thank you, Jeffrey, for sharing your positive experience! I'm glad to hear that Jack's patience and assistance made such a difference for you. We're grateful to have him on our team. If you need any further assistance, feel free to reach out!"
Jenny Brown
February 3, 2025
5
out of
5
rating by Jenny Brown
"I have worked with Geza Kenna for several years now and I am extremely impressed with his professionalism ,knowledge and readiness to assist me with anything I’ve ever needed. I always receive prompt if not immediate attention when possible. Thank you Geza ! I appreciate you!"
We responded:
"Thank you, Jenny, for sharing your experience! I'm happy to hear about the excellent service Geza has provided over the years. His professionalism and dedication to assisting you are truly valued. If you ever need further assistance, feel free to reach out to our office anytime."
Nadine Gordon
January 21, 2025
5
out of
5
rating by Nadine Gordon
"I have never called Tom's office and had anything but sweet, kind , knowledgeable and helpful people. Very secure which is why I have been with them all these years. I spoke with Jack today..What a doll baby!"
We responded:
"Thank you so much, Nadine! I'm glad to know that our team has consistently provided you with secure and helpful service over the years. If there's anything else you need, don't hesitate to reach out."
Dante Hammond
January 21, 2025
5
out of
5
rating by Dante Hammond
"Jack Pogyor was reliable, professional, and dedicated to helping me when I was in need. I highly recommend."
We responded:
"Thank you, Dante, for your wonderful feedback! I'm happy to hear that Jack was reliable, professional, and dedicated to assisting you. "
R W
January 16, 2025
5
out of
5
rating by R W
"I had switched to McLaughlin after my broker of several decades was not able to cover certain routine things that are covered by State Farm. They had also become quite expensive. Marie Keen has been wonderful with which to deal. Not only did she materially reduce my prior premiums, my coverage is improved compared with my prior carrier. Marie is incredibly responsive and works to understand and fulfill your insurance needs."
We responded:
"Thank you, R W, for sharing your experience! I'm happy to know that switching to our office has been beneficial for you. Marie Keen's dedication to understanding and fulfilling your insurance needs is truly commendable, and it's great to hear that she was able to improve your coverage while reducing your premiums. If you have any further questions or need assistance, feel free to reach out to us anytime. We're here to help!"
Melissa Bretz
January 1, 2025
5
out of
5
rating by Melissa Bretz
"This is a wonderful company with caring individuals who want the best for the insurance customers. Alyssa is hardworking and passionate about getting her customers the best prices."
We responded:
"Thank you, Melissa, for your kind words! I'm happy to hear that you appreciate the dedication of our team. Alyssa's commitment to finding great prices for our customers truly reflects our values. If you ever need further assistance, please feel free to reach out. We're here to help!"
Raymond Curley
December 27, 2024
5
out of
5
rating by Raymond Curley
"Great and quick service over the phone One call does it all"
We responded:
"Thank you, Raymond, for your feedback! We're happy to have your support and are here for any future needs. Feel free to reach out anytime!"
Customer Care
December 23, 2024
5
out of
5
rating by Customer Care
"We had an excellent experience working with Geza Kenna for our insurance needs. He was incredibly knowledgeable, attentive, and patient throughout the entire process. Geza took the time to explain all our options clearly, ensuring we understood the coverage we were getting and felt confident in our choices. What really stood out was his dedication to finding the best policy tailored to our needs and budget. He went above and beyond to provide exceptional customer service, always responding promptly to our questions and concerns. Thanks to Geza Kenna, we now have peace of mind knowing we're well-covered. We highly recommend him to anyone looking for a reliable and trustworthy insurance professional!""
We responded:
"Thank you for sharing your wonderful experience with Geza! I'm glad to hear that he was knowledgeable, attentive, and patient in addressing your insurance needs. It's fantastic that he took the time to explain your options and tailored a policy that fits your needs and budget. Geza's dedication to exceptional service is truly appreciated, and we're grateful to have him on our team. If you have any future questions or need assistance, feel free to reach out to our office."
JAMES D
November 20, 2024
1
out of
5
rating by JAMES D
"Where to start. Most recently my car insurance went from $191 a month to $460 a month. When I called to ask why they said it was from an accident from 2022(3 years ago basically). How on any planet can this be justified. 2nd I had my neighbors tree fall on my roof and I end up paying a ton of money out of pocket due to the adjuster flat out lied to me in saying State Farm would go after his insurance to recover my loss but that didn’t happen. I even gave State Farm all my neighbors insurance company info that they would need. Tried multiple times to get a response from the adjuster and State Farm with zero response back. When I finally received a response due to a text to the office stating I will cancel all my policies if I do not hear back I finally got a call back. State Farm told me they do not have the pics that I uploaded and emailed multiple times to look into it so I sent them again only to get a response that they cannot go after the neighbors insurance. What is the point of my insurance??? At this point I am 100% looking to move to a new provider that values a long term client. Not to mention my entire family uses State Farm. Not sure if I am pissed at the office or State Farm in general. Sounds like from my conversation with the kid that called me back they don’t dictate the premiums locally they follow the guidance from State Farm main office. I’m sure its the sea of sameness with all these insurance companies."
Matt Dever
September 4, 2024
5
out of
5
rating by Matt Dever
"5/5 Customer Service - which is exactly what you’d want out of an Insurance company. I worked with Arianna when I was having trouble with a claim and not only was she timely in her approach, she was highly effective in resolving the issue and getting me the answers (& peace of mind) that I was looking for."
We responded:
"Matt, thank you for your wonderful review! I'm glad Arianna could assist you effectively with your claim and provide the peace of mind you needed. We're grateful for your feedback and are always here to help with any future needs. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
Barbara Bishop
August 10, 2024
5
out of
5
rating by Barbara Bishop
"Sta"
We responded:
"Hey Barbara, Thanks a lot for the 5-star rating! We're glad you're satisfied with our service! If you ever need anything else, feel free to reach out. - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"
Neil “VectorPrime” Sher
August 9, 2024
5
out of
5
rating by Neil “VectorPrime” Sher
"Great agency, been dealing with agent Geza for years now, always helpful and quick"
We responded:
"Hey Neil, Thanks a lot for the awesome review! I'm really glad to hear you've had such a positive experience with Geza over the years. He's always quick and helpful, and we're grateful to have him on our team. If you ever need anything else, we're here for you! - Tom McLaughlin - State Farm Insurance Agent, Bristol, PA"