State Farm® Insurance Agent Tom McLaughlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matt Egan
February 20, 2026
5
out of
5
rating by Matt Egan
"Marie Keen is fantastic to deal with. Always responds fast and answers all my questions."
Sara Villari
February 20, 2026
5
out of
5
rating by Sara Villari
"Marie is always so helpful when I call - whether it's with questions or a policy change or addition, Marie is so friendly and efficient."
William Munoz
February 8, 2026
1
out of
5
rating by William Munoz
"be careful when getting State Farm insurance. After long talks on the phone and getting approved I went and canceled my other home insurance policy. State Farm went and paid the mortgage company and cancelled the homeowners insurance who was previously travelers. thinking all was well the came to my house without notice and took pictures but they said my roof was deteriorating and would not insure me unless I replaced the roof. no one was on my roof ( have cameras) and the roof was in great condition when travelers inspected the roof. they work backwards they should inspect then insure but the make you go through everything then put you in a spot when they don't want to really insure you and they collect money from you as well. its a money grabber they have to charge you until you cancel them and find another insurance company. Since this I did find another insurance company and guess what ???? no issues with the roof!!!"
We responded:
"Thank you for sharing your feedback. We understand how frustrating policy cancellations can be. After the initial quote, a representative visited your home for an inspection. Following that inspection, the carrier completed their underwriting review, and the final decision to cancel the policy was made from an underwriting perspective. Coverage determinations are ultimately handled by the insurance carrier and can change based on findings reviewed after the application is submitted. We value transparency and would be happy to revisit the details of your policy with you directly to clarify what occurred. Please feel free to contact our office so we can review this together."
Mudit Gupta
February 5, 2026
5
out of
5
rating by Mudit Gupta
"Spoke to Mike and he was externally helpful and patient in talking about policy, changes to my policy and various scenarios . Thanks Mike!!!"
We responded:
"Hey, Mudit! Thanks for letting us know that Mike took the time to walk through your policy, discuss updates, and explain different scenarios with patience and clarity. We appreciate you sharing this and will be sure he sees your shoutout. Thank you for choosing us."
Sam Griga
January 31, 2026
5
out of
5
rating by Sam Griga
"My insurance agent Kerry Is so easy to work with she communicates well answers my questions and take care of things totally recommend her."
We responded:
"Thank you, Sam! I'm happy to hear that Kerry has been so helpful and communicative. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Gail Smith
January 30, 2026
5
out of
5
rating by Gail Smith
"I really appreciated the call after having loads of trouble on the website last evening. She made the process simple and fast. A pleasure to work with."
We responded:
"Thank you, Gail! I'm happy to hear that the call helped simplify things for you. Our team is dedicated to making your experience as smooth as possible. If you need anything else, feel free to reach out!"
reese beekler
January 23, 2026
5
out of
5
rating by reese beekler
"Alyssa is awesome to work with. She’s always helpful, answers all my questions, and makes insurance way less stressful. Definitely someone you can count on!"
We responded:
"Thank you, Reese! I'm happy to hear that Alyssa has been so helpful and made your experience with insurance less stressful. We appreciate your trust in us and are always here to assist you. Let us know if there's anything else we can do for you!"
Krista Johnson
January 19, 2026
5
out of
5
rating by Krista Johnson
"Rebecca in Tom’s office is exceptionally responsive, knowledgeable, helpful and caring. She makes everything incredibly easy!"
We responded:
"Krista, thank you for your wonderful feedback! I'm happy to hear that Rebecca has been so responsive and helpful. We’re committed to making your experience as smooth as possible. Let us know if there's anything else we can assist you with!"
Brenda Jones
January 16, 2026
5
out of
5
rating by Brenda Jones
"Very nice staff been with state Farm for 15 +"
We responded:
"Thank you, Brenda! I'm happy to know you've had a positive experience with our team for over 15 years. We appreciate your loyalty and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can assist you with!"
bruno pouget
January 15, 2026
5
out of
5
rating by bruno pouget
"Very helpful and on point. Very satisfied in the world of insurance, trusting you’re broker is everything."
We responded:
"Thank you, Bruno! I'm happy to know you found our service helpful and on point. Trust is crucial in insurance, and I'm glad we could meet your expectations. If you have any more questions or need assistance, feel free to reach out!"
David
January 15, 2026
5
out of
5
rating by David
"I recently had to contact the agency with regards to a small accident… I spoke with Susan and she was extraordinarily patient,professional, knowledgeable and helpful. The information I was given helped simplify the process so that I could proceed with the other driver’s carrier and have my vehicle repaired and returned to service. Every contact I’ve had with the agency has been handled in both a respectful and professional manner, providing personalized, friendly service making the environment stress free. Thanks for being there when needed. David."
We responded:
"Thank you for your review, David! I'm glad to hear that Susan was able to assist you with such professionalism and care. It's wonderful to know that our team could make the process smoother for you. We’re always here to provide personalized and friendly service whenever you need us. Let us know if there's anything else we can do for you!"
brian gardner
January 13, 2026
5
out of
5
rating by brian gardner
"Tom and his team, specifically Marie keen, made everything very easy and are extremely helpful."
We responded:
"Thank you, Brian! I'm happy to hear that we made your experience easy and helpful. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Ashley Saha
January 9, 2026
5
out of
5
rating by Ashley Saha
"Marie walked me through exactly how to get what I needed insurance wise with zero upselling, full transparency and a great attitude. She took something stressful and guided me along and helped me get a policy in place in under a hour. Thanks!"
We responded:
"Ashley, thank you for sharing your experience! I'm happy to hear that Marie was able to assist you with such clarity and positivity. Our team is dedicated to making the insurance process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out anytime!"
John
January 8, 2026
5
out of
5
rating by John
"Needed Insurance for another snowmobile and Allysa helped me. She was very helpful and efficient. 3 minutes and I had insurance."
We responded:
"Thank you, John! I'm happy to hear that Allysa was able to assist you quickly and efficiently with your insurance. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Leia Rivera
January 7, 2026
5
out of
5
rating by Leia Rivera
"My experience with Statefarm is always top notch. The service I receive never disappoints. Anytime I call the staff on Bath Rd., they are always so friendly and helpful. One rep in particular is my go to though. Jack aka “the REAL DEAL JAKE from statefarm like a good neighbor” which I hilariously confused his name for the first few times he assisted me, is an amazing asset to the team. Jack always goes above and beyond to answer all my crazy questions , break down all of my annoying bills that I don’t understand, and offer great services that he explains thoroughly. If there is ever something that needs to be followed up on, I can always depend on Jack to get back to me, even when I myself have forgotten all about what I asked for. 10/10 would recommend Statefarm The only on Bath Road ((Tom McLaughlin)) in Bristol, but 101/100 would recommend Jack as your Statefarm Agent! You go Jack!!!! Somebody get this man a raise! ;)"
We responded:
"Leia, thank you so much for your fantastic feedback! I'm happy to hear that your experience with our office on Bath Rd. has been so positive. Jack is indeed a valuable member of our team, and it's wonderful to know he has been so helpful and attentive to your needs. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Alba Santiago Adorno
January 6, 2026
5
out of
5
rating by Alba Santiago Adorno
"I am very satisfied with the service I receive through my insurance coverage. Mr. Gaza has always been very kind and always clarifies any doubts, providing the best guidance to his clients."
We responded:
"Thank you, Alba! I'm happy to know you're satisfied with the service and guidance provided by Gaza. Our team is dedicated to ensuring you have the best experience possible. If you ever have more questions or need assistance, feel free to reach out. We’re here to help!"
Camryn Wiedeman
December 21, 2025
5
out of
5
rating by Camryn Wiedeman
"Mike did an excellent job in assisting me with my insurance needs!!"
We responded:
"Hey, Camryn! Thanks for letting us know about your experience. Mike will be happy to hear he did an excellent job helping you with your insurance needs, and we appreciate you taking the time to share this with us."
Sofia Fedeli
December 21, 2025
5
out of
5
rating by Sofia Fedeli
"Mike was extremely helpful and knowledgeable on all my insurance needs!"
We responded:
"Thank you for your review, Sofia! I'm happy to hear that Mike was able to assist you with your insurance needs. Our team is dedicated to providing knowledgeable and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Isabella Ocasio
December 21, 2025
5
out of
5
rating by Isabella Ocasio
"I received EXCELLENT service here! Especially from a Mike, he was so helpful and nice!"
We responded:
"Thank you, Isabella! I'm happy to hear about the excellent service you received, especially from Mike. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
Matthew Zwiercan
December 21, 2025
5
out of
5
rating by Matthew Zwiercan
"Received excellent customer service from Mike - made the experience much easier and memorable!"
We responded:
"Matthew, thank you for your feedback! I'm happy to hear that Mike provided you with excellent service and made your experience memorable. Our team is committed to making things as easy as possible for our customers. If you need anything else, feel free to reach out!"
Nicholas LaRosa
December 20, 2025
5
out of
5
rating by Nicholas LaRosa
"Mike was extremely helpful! Thank you for such great service!"
We responded:
"Nicholas, thank you for your feedback! I'm happy to hear that Mike provided you with such excellent service. Our team is dedicated to delivering the best experience possible. If you have any more questions or need assistance, feel free to reach out!"
Kaity Luchansky
December 20, 2025
5
out of
5
rating by Kaity Luchansky
"Mike was very helpful with all my insurance needs!!"
We responded:
"Thank you, Kaity! I'm happy to hear that Mike was able to assist you with your insurance needs. We appreciate your feedback and are always here to help with anything else you might need. Thanks for choosing us!"
Maria Kerr
December 20, 2025
5
out of
5
rating by Maria Kerr
"Mike did a superb job explaining options. He provides excellent customer service."
We responded:
"Thank you for your review, Maria! I'm happy to hear that Mike provided you with excellent customer service and clearly explained your options. Our team is dedicated to making sure you have the best experience possible. If you need any further assistance, feel free to reach out!"
Kylie Wright
December 20, 2025
5
out of
5
rating by Kylie Wright
"Mike was such a great help for all my insurance needs!"
We responded:
"Thank you, Kylie! I'm happy to hear that Mike was able to assist you with your insurance needs. Our team is dedicated to providing excellent service. If you have any more questions or need further assistance, feel free to reach out!"
lore
December 17, 2025
5
out of
5
rating by lore
"State Farm representative Marie was knowledgeable and efficient in addressing my insurance needs"
We responded:
"Thank you for your review, Lore! I'm glad to hear that Marie was able to assist you effectively with your insurance needs. We appreciate your feedback and are always here to help with any future questions or needs. Let us know if there's anything else we can do for you!"